Sri Lanka Golf Escape is a trading name of Travel Call Leisures (Pvt)Ltd, a limited company registered in Sri Lanka with company number PV 00312123 and registered address at 376/1/1, Negombo Road, Wattala, Sri Lanka.
3.1. Travel Call Leisures (Pvt) Ltd cannot guarantee that its website will operate continuously or without interruptions or be free from errors. Users must not attempt to interfere with the proper working of our website and, in particular, must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, the website, router or any other internet-connected device.
3.2. All users are responsible for ensuring that their computer system meets all relevant technical specifications necessary to use our website and is compatible with the Travel Call Leisures (Pvt) Ltd website. Users also accept that Travel Call Leisures (Pvt) Ltd cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. Users are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy of data input and output.
When you book a travel package with Travel Call Leisures (Pvt)Ltd. your contract is with Travel Call Leisures (Pvt)Ltd., a Private Limited company registered in Sri Lanka with company number PV 00312123 and registered address at 376/1/1, Negombo Road, Wattala, Sri Lanka. Your contract is subject to the following terms and conditions. Please read them carefully as you will be bound by them. We accept bookings for four types of Service Products:
1.1 The First type of service product is a ‘Golf Package’. This type of booking will include accommodation, golf, certain methods of transportation including domestic flights, transfers, tickets, excursions and car hire, where the hotel only provides the accommodation element of the package and other suppliers provide the golf and/or transport element. We sell Package bookings at an inclusive price as part of a package.
1.2 The second type of service product is a “Hotel booking”. This type of booking is a holiday that is based at a Hotel or Resort and where golf is a service and/or facility that is offered as a part of the accommodation providers’ facilities. A ‘Resort Booking’ comprises a single component of ‘accommodation-only’ which is organized by us as principal and as a result does not constitute a package holiday.
1.3 The third type of service product is ‘Transportation/Logistics’. This type of booking will only include certain methods of transportation including vehicle hire & domestic flights(planes & helicopters) to transport guests from the Airport to their required destination within Sri Lanka and back to the Airport.
1.4 The fourth type of service product is ‘Golf Services’. This includes booking ‘Tee Time’, renting ‘Golf Equipment’ such as golf clubs & shoes, ‘Caddies’, ‘Golf Buggies’, ‘Practice Sessions’ & ‘Golf Lessons’.
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) in Travel Call Leisures (Pvt)Ltd. promotional material, on its website, in email communication and printed media, regrettably changes and errors may occasionally occur. Travel Call Leisures (Pvt)Ltd. will, therefore, confirm the details of your chosen product (including the price) at the time of booking.
3.1 We reserve the right to alter the price of any golf holiday, not limited to any pricing error, and we will advise you of the current price of the product before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
3.2 After your booking is confirmed, we may vary the price of your booking solely to allow for variations in: (i) transportation costs including the cost of fuel, (ii) dues, taxes (including VAT) or charges for services; and (iii) the exchange rate applied to your purchase. No price variation will be made less than 30 days before the start of your experience and we will absorb part of any increase equivalent to 3% of the original cost.
3.3 Deposit Payments
A minimum, non-refundable deposit of 30% per person must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier(s) an additional sum to secure a booking. The balance of the price of your product must be paid no later than 6 weeks in advance of your date of travel, (the “Balance Due Date”). In some cases, bookings may require full payment more than six weeks in advance of travel, however this will be advised to you at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, Travel Call Leisures (Pvt)Ltd. reserves the right to cancel your booking and retain your deposit paid.
The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your holiday as set out in your booking confirmation. You must pay the hotel directly for such additional services.
We accept payment via Bank transfer and Visa & Master credit cards including American Express.
After deposit or full payment for your purchase has been received, Travel Call Leisures (Pvt)Ltd. will then email you a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid, and the date by which it is due. For any type of booking, whether by telephone or by email a contract between you and us will only exist when we issue the booking confirmation. Please contact us within 24 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.
5.1 Group Bookings
Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
6.1 If, once the booking confirmation has been issued, you wish to change the numbers of persons in your group booking, transfer your booking to another person or cancel your booking, the person who originally booked the holiday (the lead name) must notify us in writing by email.
6.2 Travel Call Leisures (Pvt)Ltd. may incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances, you will be charged a cancellation fee. If you cancel your booking or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date, we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your booking depending on the cancellation costs we incur from our suppliers and how close your cancellation is to your travel date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see clause 11), you may be able to reclaim these charges through the Insurance Company.
6.3 All amendments are subject to availability and it may not always be possible to fulfill your request. Travel Call Leisures (Pvt)Ltd. will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the booking. Travel Call Leisures (Pvt)Ltd. may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs Travel Call Leisures (Pvt)Ltd. incurs in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
7.1 Occasionally, Travel Call Leisures (Pvt)Ltd. is required to make changes to, and correct errors in, brochures and on its website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 14 below) or failure by you to pay the final balance by the Balance Due Date.
7.2 Most changes are minor and you will be advised of them at the earliest possible date. Occasionally, Travel Call Leisures (Pvt)Ltd. has to make a “significant change” and you will be informed of any such change as soon as reasonably possible if there is time before departure. If Travel Call Leisures (Pvt)Ltd. makes a significant change or cancels your holiday, you will be offered the choice of the following options:
accepting the changed arrangements; or
purchasing an alternative product from Travel Call Leisures (Pvt)Ltd. ; or
cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us (subject to clause 7.3).
7.3 Refunds and compensation will not be payable and Travel Call Leisures (Pvt)Ltd. will have no liability to you where Travel Call Leisures (Pvt)Ltd. is forced to make a change or cancel as a result of force majeure (as defined in clause 14 below) or as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
7.4 Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions. Travel Call Leisures (Pvt)Ltd. will endeavor to inform you in advance of travel of any circumstances that may affect the condition or playing experience at relevant courses but accepts no liability where it has not been informed by the supplier(s) in question.
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier, golf club) immediately who will endeavor to resolve. If your complaint is not resolved locally, please follow this up within 07 days of your return date by writing to [email protected] giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay and complete a report form whilst onsite. If you fail to follow this simple procedure, we will be deprived of the opportunity to investigate and rectify your complaint whilst you were onsite and this may affect your rights under this contract.
9.1 In relation to Hotel bookings, Travel Call Leisures (Pvt)Ltd. commits to make sure that the booking arrangements it has agreed to make, perform or provide as applicable as part of the contract with you are made, performed or provided with reasonable skill and care.
9.2 In relation to Package bookings, we have a duty to select the accommodation providers with reasonable skill and care, but have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached our duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens on site or any acts or omissions of the provider or others.
9.3 Travel Call Leisures (Pvt)Ltd. will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
an event of ‘force majeure’ (as defined in clause 14 below).
However, in these circumstances we will still provide you with prompt assistance if you are in difficulty.
9.4 Travel Call Leisures (Pvt)Ltd. does not accept responsibility or liability for any services which do not form part of its contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not included in your purchase and we have not agreed to arrange them.
9.5 The commitments Travel Call Leisures (Pvt)Ltd. makes to you about the services it has agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the Sri Lanka laws and regulations that would have applied had those services been provided in Sri Lanka. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable customer to refuse to take the golf holiday in question.
9.6 Travel Call Leisures (Pvt)Ltd. ’s liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your purchase
9.7 Travel Call Leisures (Pvt)Ltd. does not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, it could not have foreseen you would suffer or incur if it breached its contract with you or (b) which did not result from any breach of contract or other fault by ourselves or its employees or, where it is responsible for them, its suppliers. Additionally, it does not accept liability for any business losses, including loss of profit.
9.8 You must provide Travel Call Leisures (Pvt)Ltd. and its insurers with all the assistance that they may reasonably require. You must also tell Travel Call Leisures (Pvt)Ltd. and the supplier concerned about your claim or complaint (see clause 8 above). If asked to do so, you must transfer to Travel Call Leisures (Pvt)Ltd. or its insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with Travel Call Leisures (Pvt)Ltd. and its insurers if we or they want to enforce any rights which are transferred.
Travel Call Leisures (Pvt)Ltd. considers adequate travel insurance to be essential. If you decide not to purchase golf travel insurance, or it is unavailable, you must ensure that any alternative policy you purchase covers as a minimum the cost of cancellation by you, or, if you travel outside of your country, the full costs that could be incurred in the event of you suffering an accident or illness, including repatriation. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Travel Call Leisures (Pvt)Ltd. does not check insurance policies. Please read your policy details carefully and take them with you when you travel. Travel Call Leisures (Pvt)Ltd. does not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.
11.1 If you have any special requests, you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
11.2 If you or any member of your party has any medical problem or disability that may require assistance, please tell us before you book or if diagnosed after you confirm your booking as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
12.1 It is your responsibility to ensure that you have the correct travel documentation before you travel. We do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation.
12.2 You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel/transit.
12.3 The Embassies & Consulate Offices provides up to date information to help you make an informed decision about travelling abroad.
12.4 Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking the recommended practice with your GP, practice nurse or travel health clinic.
13.1 In the event of delays to your transportation, the provision of refreshments is governed by the individual operator’s policy or in the case of flight delays, by Airline regulations.
13.2 We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us.
In these booking conditions, “force majeure” means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our or our suppliers’ control.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. In order to affect your booking, we must pass the information on to the relevant suppliers of your travel arrangements such as hotels, airlines and transport companies. The information may also be provided to security or credit checking companies, credit and debit card companies, regulatory or public authorities such as customs or immigration if required by them, or as required by law. This may also apply to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass your personal information on to the relevant suppliers, we cannot properly manage your booking. By providing us with your personal information, you consent to our use of that data as specified. Please see our Privacy Policy for further information about the use of personal information. By providing your personal information to us you are deemed to have accepted the terms of the Privacy Policy.
This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance under the laws of Sri Lanka. The Courts of Democratic Socialist Republic of Sri Lanka shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract.
We recognize the unique circumstances that the spread of Coronavirus has created for international travelers. Despite the uncertainty, that also affects travel organizers and our local supplier partners, we are committed to working with those suppliers in the event that our clients are restricted from travelling as planned. In the unfortunate event that our client(s) cannot travel due to official restrictions, we will endeavor to find a workable solution to re-arrange trips or assist in providing the necessary documentation to support travel insurance claims (or, where appropriate and relevant, secure any refund due in accordance with supplier cancellation policies).
Should any client wish to delay their date of travel we will do our best to accommodate all such requests, without any financial implication provided notification is received in writing (either by email or written letter) more than 30 days prior to the original start date of the trip. If it is within 30 days, we will try to accommodate all requests subject to any additional fees charged by suppliers, or changes in the price due to seasonality.
Should there be no travel ban in place from either their local government or the destination’s, a client shall fully forfeit their deposit and balance payments should they choose not to travel. Any outstanding balances will also be payable, should cancellation notice be received within 30 days of the travel date.
Should an official travel ban be put in place by the government (at departure or destination), we will endeavor to seek refunds from our suppliers to be passed back to the client but can make no guarantees. In the event of non-delivery of services by our suppliers, either due to the closure of facilities or any other reason beyond our control, we will reflect the terms of our suppliers in relation to refunds and/or deferments. If, due to Covid, the government (at destination) enforce a complete travel ban, force the closure of suppliers, or do not permit public attendance to any sporting events that are central to the overall client experience, a full refund will be offered.
We recommend that clients contact their own travel insurance supplier to establish their policy on the Coronavirus with regard to potential claims.
Event travel (fixed departure and itinerary travel) shall be dealt with on a case-by-case basis. Any voluntary cancellations will result in full forfeit of monies paid and owed, should cancellation notice be received within 30 days of the travel date. In the case of involuntary cancellation, we will make every effort possible to achieve an acceptable outcome for our clients but we can make no guarantees.
This Privacy Policy outlines the manner in which we gather and manage your personal data, as well as your rights concerning that data. We encourage you to review this Privacy Policy thoroughly to understand how we may collect and utilize your personal information.
When you fill out forms on our website, srilankagolfescape.com, you may provide information that includes, but is not limited to, your name, postal address, email address, phone number(s), and date of birth. This could occur during various interactions, such as newsletter sign-ups, contact requests, booking forms, inquiries, or competition entries.
We may collect data related to your computer, such as your IP address, type of computer, operating system, and browser type. This technical administration information and statistical data may be shared with advertisers solely for reporting purposes, with no identification of individual users.
If you proceed with a booking for a Golf Tour experience, we may request specific information such as your name, billing address, delivery address, email address, phone number(s), as well as bank or credit card details. Mandatory fields, including your name and travel details, will be disclosed to our suppliers strictly for operational reasons.
Our website uses cookies to identify and remember you when you visit and return to srilankagolfescape.com, ensuring that you have the best possible browsing experience.
Travel Call Leisures will try our best to share information that we genuinely believe will interest you. You may opt out of these marketing communications at any time by emailing [email protected] or by clicking the unsubscribe link located in the footer of our emails.
In the event that any of the information we maintain about you is inaccurate, please inform us at [email protected]
We have implemented all reasonable measures to ensure that information provided by visitors to [email protected] is secure and protected.
To share important information, we provide links to third-party websites. However, we are not liable for those websites or their practices regarding the collection and use of your data. We recommend reviewing the privacy policy and terms and conditions of such websites upon visiting them.
If you have any questions regarding this policy or any other aspect of Travel Call Leisures, please feel free to reach out to us at [email protected]
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